Clients FAQ

Clients frequently asked questions include samples, payments, minimum order, delivery time, loading, packing etc.
Q: Could I get a sample?
  • Yes, just specify your requirement.We usually supply 100*100*10mm. Normally our stone samples are all free of charge. But we will send the samples based on freight collect except for our long-term partner. Therefore, sometimes you're requested to provide a courier service account number.
Q: what is your minimum order?
  • It depends on what you are buying. Normally,our minimum order is one 20' full container, with mixed products, such as tiles, countertops, stone carvings and so on. But this doesn't mean that we don't accept LCL container (less than a container load)..
Q: What is your payment term?
  • Our standard payment term could be T/T (50% in deposit, balance on the receipt of copy of B/L) or irrevocable letter of credit at sight.
Q: What is approximate delivery time from order?
  • Within 20-45 days after receipt of your L/C or TT according to your quantity.
Q: How could I get to know how much stone I could load per 20' container?
  • At Xiamen Port in China, we could load the maximum gross weight of 27 tons into one 20'container. Therefore, how much stone you could load per 20' container depends on the weight limit on the roads or railway of your country. The density of stone colors ranges from 2600 to 3000KGS per cubic meter. The marble is around 2600KGS per cubic meter. The granite is around 2700KGS per cubic meter except for black granite with a density of 3000KGS per cubic meter. Please note that there should be at least 1000KGS held for the weight of the wooden crates. Therefore, for America, the quantity per 20' container load is as follows.

    3/8" thickness: 6459 sq.ft.
    3/4" thickness: 3229sq.ft
    1 1/4" thickness: 2153 sq.ft.
    1 1/2" thickness: 1615sq.ft.
    2" thickness: 1292 sq.ft.

    For most of the European countries and Middle East, the quantity per 20'container load is as follows.

    1cm: 935M2
    1.2cm: 772M2
    1.5cm: 617M2
    2cm: 463M2
    2.5cm: 370M2
    3cm: 309M2
    4cm: 231M2
    5cm: 185M2

Q:Could you guarantee your quality? How?
  • or each order, no matter it is small order or big order, we will have our Quality Inspectors to be responsible for quality testing of all stone raw materials and finished products.Each order will be followed and monitored from beginning to end by experienced QC inspectors to ensure quality standards and punctual delivery. In addition, we also welcome clients to monitor product quality by either personally visiting our production areas or employing third party independent inspection companies.Quality is the life of an enterprise. It is our principle that we will not ship any unqualified goods to our customers.
Q:How many colors we can load in one 20' container for countertops or tiles?
  • Normally about 2-4 colors. It is easier for us if you buy no more than 4 colors (say 2-3 colors)and we appreciate it. Especially for some foreign/imported granite or marble, they are not so popular. If you buy many colors for one container, it will make us inefficient and the cost will be really high.
Q: Why are your prices so competitive?
  • you are buying directly from the manufacturer and exporter.

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